Shangri-La'S Eros - New Delhi

The hotel is near to Connaught place which is a big bonus. It is also not far from the airport.

The room was a little outdated and could do with being redone. The room was also too dark. Our room coffee was also out of date, which I would not have expo Ted from a hotel of this class.

Service as every were in India, they are professionals at this point.

Teh staff is very friendly and willing to help. The facilities are quite good as well. We tried out both Café Uno restaurant and the Oriental restaurant and enjoyed both.

The rooms were clean but they did not smell very good.

Luxury and high level of service. rooms are very comfortable and perfectly clean, staff is very professionnal with an excellent sense of service, business center with computers access very convenient. I really enjoyed my stay at the Shangri-La Hotel

The comfort and commodities offered by the hotel are excellent. The location right in the centre of New Delhi is also very good.

Thai Food, Security System, Service and Reasonable Price

Center of Delhi and breakfast buffet was really nice. Nice Spa services.

Small rooms with tiny bathrooms that did not feel like a 5-star standard. Everything but the lobby looked oldish. We had dinner at the Taj before and the service there was so much more attentive and nicer although we were non-resident dinner guests.

very good service, nice, clean and very well placed. hard to say what was bad in there :)

Cleanliness, courtious reception staffs. Foof. I ordered Mutton Biryani from service and that was some Biryani... One of the best I ever tasted.

I used spa thinking this hotel is famous as Delhi's largest spa. Went for Swedesh Masage. The "therapist" was sleepy and was suffering from flu, perhaps. Atleast she was cleaning her nose every five minutes with her hand while oil massaging... I felt disgusted. Though one hour Swedish massage was listed as inr 3,900, I landed up paying 4,900 with "compulsary" service vharge fo 400 something plus tax. Normally, she did not deserve any tip (service chage) a all, but I landed up paying all that. I really felt cheated.

It was a owsome time spending there, it's in the middle of heart of delhi ie.. Cp, Although its a one of the best property among good hotels in delhi,will be again there very soon.

To be honest I cannot say of any one thing I particularly liked . I was not very impressed when the receptionist checked my passport over and over again for Indian visa. I was very surprised that a hotel like Shangir La did not know the fact that Maldivians do not need visa to enter India

The facilities were excellent, the rooms very comfortable and the food in the restaurants as well as room service superb. Some of the staff were amazing - Benny at the travel desk organised a day tour for us to Agra, and called us twice throughout the day to make sure we were comfortable with our guide and that he was taking us where we wanted to go. She also charged us reasonable prices, as opposed to those quoted by one of her colleagues.

The hotel didn't have an outdoor area where guests could relax for a drink or a snack, and those who smoke were not permitted to do so outside, but rather had to sit in a tiny indoor smoking room. The reasons for this were inconsistent, ranging from it being too cold, to there being birds outside. There were actually tables and chairs set up outside, but it seemed no one was supposed to use them. Eventually we were permitted to sit outside, but they refused to give us an ashtray, so we had to resort to using an empty Coke can. Not cool for a 5-star international hotel. Also beware that there are luxury taxes that are not disclosed until check-out - something like 1700 rupees per night plus other service taxes.

Excellent and friendly staff. Very good business-centre facilities.

Well, like most of the other rated Hotels, Shangri-La has maintained its cleanliness which is very crucial in India to be maintained. Normally such efforts deteriorate, after certain period, yet your Hotel so far has maintain with gud smiling staffs at the entrance and service centers. ,

I spent half one hour to get my email print out on October 30th am, at Buzz center, since none of your printer (3) were usable. Irony !!

Great staff who go the extra mile Helpful for check in an unsociable hour Great service for visiting the Taj Mahal Lovely rooms Security Good location in Delhi

Everything was perfect no negatives